9:00 a.m. - 1:00 p.m.

- Acceptance of all Applications (Passport, Visa, Dual Citizenship, Notarial/Authentication, Civil Registry)

2:30 p.m. - 4:30 p.m.

- Releasing of expedited applications

Mondays to Fridays except public holidays

Note: No appointment required.  Applicants are attended to on a first-come, first-served basis.



The release of documents which are not expedited is on the business day following lodgement, from 9:00 a.m. to 1:00 p.m. and from 2:30 p.m. to 4:30 p.m.Applicants may request that their documents be mailed to their mailing address, but must provide a self-addressed Express Post Platinum envelope for this purpose.  Important: We recommend that applicants request Australia Post to require signature on delivery of the return Express/Registered envelope to help ensure that said envelope is handed to the intended recipient.


Mondays to Fridays: 8:30 a.m. - 5:30 p.m except public holidays.